Our Appointment System

 

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Urgent Care

We run a Same Day Telephone Consultation Appointment, 'Triage' List for ACUTE medical problems.

If you have a medical need which cannot wait for a routine appointment Monday to Friday, please telephone reception BEFORE 11:00am. This will enable the duty team to assess your need and to arrange to see you the same day if appropriate.

Routine Appointments

Please call our Reception Team on 01794 884269 to book any routine appointments.

Routine appointments with our GPs are telephone appointments in the first instance. If a face to face appointment is required this will be made with the GP during the consultation.

When making your appointment plesae make sure we have your correct contact details.

 

What happens when you request an appointment?

Whether you ring the practice or pop in, the receptionist will ask you who you would like to speak and when. In order to arrange an appointment with the most appropriate person, the receptionist might ask you to give an indication as to why you want to speak with the doctor or nurse.  The receptionist will also need to check that your name, date of birth and address match practice held information to ensure the correct medical records are selected.

We understand that some medical matters are more sensitive than others and we would like to reassure you that all our receptionists have been fully trained to deal with all appointment enquiries and will preserve your privacy. Each member of the practice team including the doctors, nurses and receptionists, undertakes the same training in confidentiality. 

Appointment Types

Our Nurse Practitioners and the doctors offer four types of appointments; same day, advance, telephone/video call and home visit. 

 

Advanced Face to Face Appointments

These GP appointments are usually 15 minutes long and can be booked up to four weeks in advance by your Clinican during your initial telephone appointment.

They are generally for patients who have a problem already being dealt with by the doctor and require a face to face follow up.

Please speak with our reception team to book Advanced Nurses Appointment which are all mostly Face to Face appointments. They will be able to book with correct Nurse for the appropriate length of time.

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Telephone or Video Appointments

Routine GP telephone appointments can book up to four weeks in adviance, or video consultation with a doctor or other health care professional.

A video consultation requires your explicit consent to be entered in your record beforehand; our reception team can sort this for you at the time of booking the appointment.

 

Home Visits

If you are not well enough to come to the surgery you should telephone,  preferably before 11.00am, so that the Doctors can plan their rounds.

Please be aware that The Nurse Practitioner and the Doctors can see four or five patients at the practice in the time it takes to see one patient at home. Please try to get to the surgery if you can

Image of a home visit

 

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