Our Appointment System

 

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SystmOnline

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

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What happens when you request an appointment?

Whether you ring the practice or pop in, the receptionist will ask you who you would like to see and when. In order to arrange an appointment with the most appropriate person, the receptionist might ask you to give an indication as to why you want to see the doctor or nurse.  The receptionist will also need to check that your name, date of birth and address match practice held information to ensure the correct medical records are selected.

We understand that some medical matters are more sensitive than others and we would like to reassure you that all our receptionists have been fully trained to deal with all appointment enquiries and will preserve your privacy. Each member of the practice team including the doctors, nurses and receptionists, undertakes the same training in confidentiality. 

If you have a medical need which cannot wait for a routine appointment Monday to Friday, please telephone reception BEFORE 11:00am. This will enable the duty team to assess your need and to arrange to see you the same day if appropriate.

 

Appointment Types

Our Nurse Practitioners and the doctors offer four types of appointments; same day, advance, telephone/video call and home visit. 

 

Advanced Appointments

These appointments are usually 10 minutes long and can be booked up to four weeks in advance.

They are generally for patients who have a problem already being dealt with by the doctor.

If you know that ten minutes will not be sufficient please discuss with reception who will book a double  appointment. 

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Telephone or Video Appointments

As an alternative to visiting the practice in person you can book a telephone or video consultation with a doctor or other health care professional.

A video consultation requires your explicit consent to be entered in your record beforehand; our reception team can sort this for you at the time of booking the appointment.

 

Home Visits

If you are not well enough to come to the surgery you should telephone,  preferably before 11.00am, so that the Doctors can plan their rounds.

Please be aware that The Nurse Practitioner and the Doctors can see four or five patients at the practice in the time it takes to see one patient at home. Please try to get to the surgery if you can

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