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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Do Not Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 82 | 17 | 0 | 3 | 1 | 1 |
| Feb 2024 | 48 | 13 | 3 | 3 | 0 | 1 |
| Mar 2024 | 64 | 13 | 1 | 1 | 0 | 1 |
| Apr 2024 | 134 | 21 | 2 | 2 | 2 | 0 |
| May 2024 | 48 | 14 | 4 | 2 | 3 | 0 |
| Jun 2024 | 67 | 13 | 4 | 2 | 3 | 0 |
| Jul 2024 | 56 | 15 | 4 | 2 | 1 | 0 |
| Aug 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
All staff friendly and accommodating. Have been with surgery 30+years and have never had a problem.
Posted on: 02/07/2024
Very good service, nice staff
Posted on: 29/06/2024
Good efficient service
Posted on: 29/06/2024
Doctors and nurses were warm, friendly and not patronising! Receptionists are a bit slow to respond to people arriving at desk.
My issues were dealt with quickly, efficiently and thoroughly.
Posted on: 28/06/2024
This surgery is fabulous. Great staff, excellent care and very responsive.
My only comment from my appointment yesterday is that it was cancelled due to staff illness but I didn’t get the message so turned up. I got two emails (which I hadn’t seen) but no text which would have been more helpful.
Thanks and keep up the great work!
Posted on: 28/06/2024
Friendly, efficient and professional.
Posted on: 28/06/2024
Linda is always cheerful, positive , gives good advice which is achievable since the first day I came to the practice to see if you would register me as a patient . Linda identified my HBP as a meds issue and I remain under the HBP radar ! My meds review covered current meds, are they working & my current state of health to the meds currently received .Linda always reads the notes b4 hand to be precise and works closely with Louise to assist me
Posted on: 27/06/2024
Prompt as usual and very nice
Posted on: 26/06/2024
I find the medical staff very good, reception can sometimes find difficulties getting an appointment but once I n the system it’s very good.
Posted on: 26/06/2024
I had a phone appointment, it came through at exactly the appointment time I’d been given. The nurse practitioner was knowledgeable, friendly and easy to talk to.
Posted on: 26/06/2024
Ive consistently received a good service
Posted on: 25/06/2024
Very happy with the services given
Posted on: 25/06/2024
Excellent service amd support always available
Posted on: 24/06/2024
Efficient, friendly and very caring
Posted on: 22/06/2024
It’s a great surgery with fabulous staff
Posted on: 21/06/2024
Good communications with the surgery and prompt response when the situation request is urgent.
Posted on: 21/06/2024
Denise is extremely efficient and caring, lovely lady and always nice to see her!
Posted on: 21/06/2024
Outstanding medical check. Thorough,
Explanatory and Convivial. A most pleasant and outgoing
nurse. Thank you.
Posted on: 21/06/2024
Although I’ve said extremely likely I don’t do it often as I don’t want it to get overwhelmed with so many patients it’s unable to give the superb service it always gives.
Posted on: 21/06/2024
I was able to get an appointment quickly and given very informative advice and a follow up appointment a few days later after I’d had time to consider which treatment I would prefer. Great service as always thank you !
Posted on: 19/06/2024
Great staff, good medical care
Posted on: 19/06/2024
Fantastic care and always super efficient on the telephone, in reception, admin and at all levels of clinical care.
I was visiting for bloods, my GP had helpfully coordinated with my hospital consultant at their request and set up via reception with a kind confirmation message from the GP as well as appointment confirmation messages. The appointment was on time, ahead of time slightly if anything and extremely friendly and swift. Please can I give a big shout out to the practice nursing team who have also assisted my family and myself via the triage system for urgent advice regarding contracting Covid and holding our hands through this. As I am clinically vulnerable and shielded I had been running from this for a long time and really appreciated the timely referral for antivirals, follow up care and that despite the pressures of demand and a busy practice, that experienced, expert help was available which was timely and meaningful. Thank you everybody X
Posted on: 14/06/2024
The appointments made were by telephone, were prompt and all my questions answered clearly, succinctly, professionally and empathetically. For me telephone appointments make complete sense. Making an appointment with the surgery is easy and the queue is always short. Whiteparish surgery is always a pleasure to deal with.
Posted on: 12/06/2024