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Whiteparish Surgery Common RoadWhiteparishWiltshire, SP5 2SUTel: 01794 884269
Please do not arrive EARLY for your appointment. In accordance with current social distancing guidelines, we are not permitting patients to wait inside the building. You may be asked to return to your vehicle and wait for your clinician to become available. Please therefore be mindful of the weather conditions when setting out and come prepared.
We would like to thank you all for your understanding and support during these challenging times. We continue to do our upmost to ensure we offer high standard healthcare in a manner that is safe for both patients and our dedicated staff.
Receptionists required! See our Staff Vacancies page for further info...
The Partners and Staff warmly welcome you to
Whiteparish Surgery is a purpose built practice welcoming patients since 1983. We provide a broad range of facilities and services to our patients in a friendly environment.
The practice currently has more than 6500 patients spread over a predominantly rural area of more than 150 square miles between Salisbury, Romsey and the New Forest.
We also provide care for three nursing homes within the practice area. Our on-site dispensary provides medicines for many of the patients registered with us. All clinicians at the practice are committed to providing the best quality of healthcare to each and every patient. We are a medical training practice. Our non-clinical teams are also here to help you access services and ensure your journey through the practice is as smooth and comfortable as possible.
On behalf of all of us at the practice, we hope you find this website useful and informative.
We look forward to receiving your comments on the services we provide either through the "Family and Friends" communication or by personal representation, letter or through the "NHS Choices" website.
Click here to view our catchment area map
Our boundaries near to Salisbury City overlap with other Surgeries. Therefore, applications from patients living in villages near close to the Salisbury City will need to be assessed on an individual basis.
If you wish to register with us but are unsure whether you are within our catchment area, we welcome you to speak to our Reception team.
To join our Practice, please click here
Respect and Trust
Provide a service which puts patient welfare at the heart of all we do
Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patient
Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
Nurture a culture which is innovative, forward looking and adaptable
Take into account the evidence provided by scientific and medical research in our treatment
Caring for well-being in body, mind, spirit and relationships
Conveying compassion in word and action
Assessing and responding to needs
Providing an appropriate range of services
Maintaining a health promoting environment
Seeking to understand
Treating all fairly
Valuing each person as a unique individual
Being especially supportive to the vulnerable
Working as a team
Relating well within the team
Valuing the contribution of each team member
Building a mutually supportive environment
Co-operating with other teams
Encouraging responsible involvement by our patients
Speaking and acting truthfully
Being accountable for our actions
Learning and improving
Adapting to change
Building on achievements
Developing our services
We are closed on Bank Holidays
Please note, Prescriptions can be collected between 9.00am and 11.00am Saturday mornings.
Please click on the "Useful Telephone Numbers" link above for access to services when the Surgery is closed.
The practice is also open on Saturday mornings from 8.45am to 11.45 am. Please note that telephone access is not available during this clinic. The service on Saturdays is for pre-booked appointments only, so you will need to book these between Monday and Friday.
For urgent dental care, please also call 0300 1115 717What will happen when you call 111?Specially trained staff will answer your call. They will ask you some questions, for example your name, address and the reason for your call. All information is regarded as confidential. They will then either pass the call to a nurse who may be able to give you advice over the telephone or refer you back to your doctor in normal hours on weekdays or to the out of hours urgent clinic at weekends and bank holiday.
Please see Current Staff Vacancy - we currently have a vacancy for a part time Dispensing Assistant.
Out of Hours Care
Salisbury Walk in Health Centre (open every day from 8.00 am to 8.00 pm, including weekends and bank holidays). No appointment needed
Out of Hours (provides urgent medical services on Saturdays, Sundays and 6.30pm to 10.00pm on weekdays)
0300 1115 717
Community Mental Health Team
Social Services (Salisbury)
Social Services (Romsey)
Benefits Agency (Salisbury)
PALS (Provides confidential advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS)
0800 389 7671
Wiltshire Primary Care Trust
Hampshire Primary Care Trust
Alderbury Police Station
Alcohol and Drug Advisory Service (Salisbury)
Alzheimers Society (Salisbury)
Citizens Advice Bureau (Salisbury)
Red Cross (medical equipment hire)
COMPLAINTS AND SUGGESTIONS
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be:
- Within 12 months of the incident
- As soon as the matter came to your intention, giving as much detail as you can.
If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority. Please see below for information about this.
We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please see and click below. You can provide this in your own format providing this covers all the necessary aspects.
Patient Complaint Form
Send your written complaint to:
The Practice Manager
Whiteparish, Wiltshire, SP5 2SU
What we do next
We look to settle complaints as soon as possible.
We will acknowledge receipt within 2 working days, and aim to have looked into the matter within 10 working days. You may then receive a formal reply in writing, or you may been invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.
When looking into a complaint we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you would like to do so.
When the investigations are complete we will send a full response to you.
Where your complaint involves more than one organisation (e.g. social services) we will liaise with that organisation so that you receive one coordinated reply. We may need your consent to do this. Where your complaint has been sent initially to an incorrect organisation, we may seek your consent to forward this to the correct person to deal with.
The final response letter will include details of the result of your complaint and also your right to contact a third party if you remain dissatisfied with the response.
Complaining on Behalf of Someone Else
We keep to the strict rules of medical and personal confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and that we can deal with someone else about it.
Please ask at reception for the Complaints Form which contains a suitable authority for the patient to sign to enable the complaint to proceed.
Where the patient is incapable of providing consent due to illness or accident it may still be possible to deal with the complaint. Please provide the precise details of the circumstances which prevent this in your covering letter.
Please note that we are unable to discuss any issue relating to someone else without their expressed permission, which must be in writing, unless the circumstances above apply.
We may still need to correspond directly with the patient, or may be able to deal direct with the third party, and this depends on the wording of the authority provided.
If you are in need of support in making a complaint, there is a free advocacy service available to patients:
SEAP (Support Empower Advocate Promote) (An NHS Advocacy Service)
PO Box 375
Tel: 0330 343 5733 Fax: 01424 204687 Email: firstname.lastname@example.org
If you are still unhappy with then you may contact NHS England. The Practice will write to you acknowledging the end of local resolution and advising you that you have 28 days from the date of receipt of the letter, to make a request to NHS England for an Independent Review of the complaint.
NHS England, PO Box 16738, Redditch B97 9PTTelephone: 0300 311 2233 Email: email@example.com
The final step, if resolution still could not be found, would be to refer the matter to the Health Ombusdsman:
Telephone: 0345 015 4033
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