Click here to order your repeat prescription online.

TPP Online services are doing updates to prepare the software for patients to access their medical records online later in the year. 

PLEASE CHOOSE MEDICATION ON BOTH PAGES WHEN NEEDING A REPEAT ISSUE. 

Whiteparish Surgery is a dispensing practice. This means that the Doctors and Nurse Prescribers are able to prescribe you with the appropriate medication and our team of Dispensers are able to prepare and dispense all prescription only medications - this includes controlled drugs.

Repeat Prescriptions

If you are prescribed regular medicines, your Doctor may decide that you should have a repeat prescription so that you do not need to see a Doctor every time you need the prescription renewed.

Your condition will still be monitored by the Doctor or Nurse so you will need to make an appointment to see them from time to time to ensure that you can continue being given your medication. When you collect a repeat prescription, you are given a slip of paper that will advise you when you need to make an appointment to speak with your Doctor or Nurse.

Dispensary Staff Changes

We have temporary staff changes in the dispensary please allow 3 working days for your prescription during this time. (Dec 2016- March 2017).  We apologise for any inconvenience caused.

How do I order my repeat prescription?

There are four ways that you can order your repeat prescription, either online, in the surgery or by post. Please ensure that you order your medication no less than 3 working days before you run out!

• Online - Simply log in to your SystmOnline account above to order your repeat precription. If you haven't yet registered online and want to find out more information, click here.
• In the Surgery - Whenever you collect a repeat prescription, you are given a new reorder form. Simply fill in the form by ticking the medication you require and posting in the black box found in our Reception Lobby. If you do not have a repeat form, please ask Reception to print a new one for you.
• By Post - You can send us your medication request by posting it to us. Please note that requests via post will require 5 workings days to be processed.
• By Fax - You can fax your request to us. Our fax number is 01794 885271

How do I complete the request form? 

• Tick which medicines you are requesting
  • Each item (medicine) you require must be marked with a tick.  If nothing is marked we assume nothing is required. 
  • Tick a collection point - We offer 6 collection points where you can have your medication delivered. Please see the table below for where and when we deliver.

   

  Lockerley Stores	Thursday
  Alderbury Village Stores	Tuesday and Thursday
  Landford Stores	Tuesday and Thursday
  West Tytherly Post Office	Thursday
  The Lamb Pub Nomansland	Thursday
  Nobles Store Wellow	Thursday

Please note, we cannot deliver medication that is a controlled drug or needs to be kept in the fridge.

All items will need to be paid for at the practice before being delivered to a collection point. If you do not tick a box we assume that you will be collecting your prescription from the Dispensary. 

Below shows you the minimum times you are able to collect your prescription dependant on the day that you order. Where possible please request your medication up to 10 days before you run out.

Why does it take 2 working days to process a prescription? 

With so many people taking medication Whiteparish Surgery deals with over 2200 requests every week. Each request has to be checked against the patient's records to ensure that it is legitimate and appropriate. When this has been confirmed the prescription is printed and the drugs prepared, checked and labelled.  

Many requests generate queries or problems that only a doctor can sort out. To do this job efficiently takes about 48 hours. Of course, in an emergency we can produce a prescription quickly, but the disruption it causes to the smooth running of things only causes more delay for other patients. 

Please note that your consumption of medication is checked regularly and inconsistencies will be discussed with you. We normally issue sufficient medicines for a month. 

NHS Prescription Charges 

 From 1st April 2019, the prescription charge per item is £9.00. 

If you wish to pay the surgery by cheque please make these payable to "Whiteparish Surgery". You may also pay by debit card or cash.  If you are ordering a prescription to be left at one of our "drop off" points, then we must receive payment in advance.  You may telephone the dispensary with your debit card details.

Pre-payment certificates are available and patients who have to pay for more than 4 prescription items in 3 months or 14 items in 12 months may find it cheaper than pay-as-you-go.  

You can buy a pre-payment certificate online, by post or by phone. Ring 0845 850 0030 to buy over the phone using your credit or debit card. A 12 month certificate can be purchased using a 10 month direct debit instalment payment.

Details of the current prescription charge and pre-payment certificate costs are available in leaflet HC12 - Charges and optical voucher values. 

 Click here for an online PPA application form, or click here to visit the Pricing Prescription website home page.  

 Importantly, some patients can get free prescriptions;

 Who is entitled to free prescriptions? 

 Certain groups of people are entitled to free prescriptions. These include:  

• People aged under 16 or in full-time education up to the age of 18  

• 
  
  People aged 60 or over  

• 
  
  People receiving Income Support, income based Job Seekers’ Allowance, or some other benefits  

• People with certain medical conditions can get a Medical Exemption Certificate 

• 
  
  Pregnant women can get a Maternity Exemption Certificate People on low income can apply for certificate HC2 

Further details on entitlements to free prescription are available from leaflet HC11, which can be found here in English and other languages. When you collect your prescription, you will need to provide evidence to show that you are entitled to free prescriptions.   
 

A repeat prescription allows you to reorder your medication a certain number of times before having to see a Doctor or a Nurse to have it reviewed. However, you still need to be monitored to ensure that the medication is still suitable for you and the Doctor or Nurse can monitor how you are getting on.

How do I know when I am due a review? 

Each medicine listed on your prescription will tell you the following;

• The name of the medicine
• Its strength and how to take it
• When the medicine was last ordered and,
• How many more times you can order it before you need to see the doctor for a review.

If you can see - please see GP to order more -  this is when you will need a review. One of our Dispensers will sit with you when you come to collect your medication and ask you some brief questions about your medication and your management of them. This will then be passed on to your Doctor or Nurse who can reauthorise your medications, or who will contact should they feel it necessary.

If your review date has expired, a dispenser will tell you how to obtain a further prescription. This may involve making an appointment. If you need your medication before that appointment please tell the dispenser and they will organise what to do next. 

We have a community Pharmacist who is available to discuss your medication queries or undertake medication reviews on a Thursday morning.