What happens when you request an appointment? 

Whether you ring the practice or pop in, the receptionist will ask you who you would like to see and when. In order to arrange an appointment with the most appropriate person, the receptionist might ask you to give an indication as to why you want to see the doctor or nurse.  The receptionist will also need to check that your name, date of birth and address match practice held information to ensure the correct medical records are selected. 
 
We understand that some medical matters are more sensitive than others and we would like to reassure you that all our receptionists have been fully trained to deal with all appointment enquiries and will preserve your privacy. Each member of the practice team including the doctors, nurses and receptionists, undertakes the same training in confidentiality. 

Appointment Types 

Lynn and the doctors offer five types of appointments; same day, 48 hour, advance, telephone and home visit. 

Walk in service - no appointment needed: 
We are introducing a walk in service, whereby you can sit and wait for an appointment with Lynn or the duty doctor. This service will run from 8.30—11.00 am, Monday to Friday, and is generally for patients with a new  problem.  The service runs on a first come, first served basis where possible. Please note this service does not run on a Saturday morning.

48 hour appointments: Appointments are 10 minutes long and can be booked up to 2 working days in advance. These appointments are generally for patients with a new problem. 

Advanced appointments: These appointments are usually 10 minutes long and can be booked up to four weeks in advance. These appointments are generally for patients who have a problem already being dealt with by the doctor. If you know that ten minutes will not be sufficient please discuss with reception who will book a double  appointment. 
  
Telephone appointments: As an alternative to visiting the practice in person you can book a telephone consultation with a doctor or other health care professional. These are usually 5 minutes. 

Other information
 
We are a training practice. We have GP Registrars who are qualified doctors and have received training in many hospital specialities. They are then attached to our practice for a period of a year to 18 months. We also train medical students from the University of Southampton

For training purposes it is sometimes necessary for medical students to observe consultations and for GP registrars to video patients' consultations. However, in both circumstances this will only be undertaken with the patient's consent and will not take place during intimate physical examinations.   
  
 

Home Visits

If you are not well enough to come to the surgery you should telephone 01794 884269, preferably before 11.00am, so that Lynn and the doctors can plan their rounds.

Please be aware that Lynn and the doctors can see four or five patients at the practice in the time it takes to see one patient at home. Please try to get to the surgery if you can.